Explain that you want a refund for an in-app purchase and why.Find the app or game in question and tap View.If you want a refund on an in-app purchase and it has been more than 48 hours since you bought it, then you’ll need to go directly to the app developer. You will generally get a decision quickly, but it can take up to 48 hours. By default, it will be sent to the Gmail account that’s linked to your Google account. You will need the Order Number, which is always listed in the email you get when you make a purchase. Make sure that you’re signed in to your Google account and then visit the link and fill out the form. Google may help you get a refund for an in-app purchase, but you must submit a refund request through this Google form.
#Google play store book return how to#
How to get a refund for an in-app purchase It’s best to be polite and explain your reasons fully, because it’s up to the developer whether to grant the refund or not. Explain that you want a refund and why.Scroll down to the Developer section at the bottom and choose Send email.Find the app or game you want to return and tap View.If it has already been more than two days since you bought the app or game, then you’re going to have to go directly to the developer to request a refund. Make sure that you’re signed into your Google account and then visit this Google link to fill out a form. If you’ve gone past the two-hour limit, but you’re still within 48 hours of purchase, then you can request a refund via your browser. You should get an email about the refund and it will say Canceled next to the app in your Order history.Tap Yes, the app will be uninstalled, and your money will be refunded.Find the app or game you want to return and tap Refund.Tap the three horizontal lines at the top left to open the menu.You can get an app or game refund from the Google Play Store easily if you ask for it within 2 hours of purchase. How to get a refund for apps or games (Mobile Device) Complete the form and note that you would like a refund.Scroll down to "Order History" and find the order you want to return.To claim a refund within 48 hours of purchase: If the two hour period has already passed you won’t see a refund button it will say Uninstall instead. Follow the on-screen instructions to get your money back and uninstall the app or game.Tap on Report a problem and select a problem from the drop-down menu.Select the app or game you want to return.Tap on the Menu icon and choose Order History.
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To claim a refund within two hours of purchase: How to get a refund for apps or games(PC)įor in-app purchases, while it's not easy to get a refund without the approval of the developer, you can try via the same process as with the 48-hour window. Here’s how to return paid apps, games or media purchased in Google Play. But if you want a refund, you need to act fast. The app isn’t what it claimed to be, or the music is just rubbish. Sometimes, purchasing from the Play Store isn’t a happy experience.